Is this a finished product, or do I need to stitch it myself?
This is a DIY cross stitch kit. The photo shows the finished stitched result for reference — the kit you receive contains the materials to stitch it yourself.
What's included in the kit?
Each cross stitch kit includes thread, a needle, fabric, and a pattern chart.
Do I need to buy an embroidery hoop separately?
an embroidery hoop is not included with this cross stitch kit and should be purchased separately.
How do I place an order?
Retail customers can order directly through our website for immediate shipment. For wholesale, ODM, OEM, or dropshipping inquiries, please contact our customer service team.
How do I return an item?
Return Policy: 1. Return Time Window All return requests must be submitted within 7 calendar days after the buyer receives the goods. Any return application beyond the time limit will not be accepted. 2. Product Return Condition To qualify for a return, all returned items must be complete, unused, unwashed, and in original condition with all original packaging, accessories, and tags intact. Products that are worn, damaged, altered or incomplete will be rejected for return. 3. Refund Method All approved refunds will be processed via the original payment channel used for the order payment. The refund arrival time depends on the processing speed of the payment platform and bank, usually 3-15 working days. 4. Non-Returnable Items Custom-made / personalized customized products are non-refundable and non-returnable. Once production is completed, no return application will be accepted for any reason.